Shipping & Returns Policy
Handcrafted from our hearth to you….with lots of care and a sprinkle of magic.
Shipping Policy
While it’s true that a lot of our products at Everwood Hearth are for local pickup, we do also ship quite a few products as well. We are currently shipping across the U.S. but if you live outside the US and want something, let us know and we’ll work with you!
- Carriers: We ship primarily via UPS (depending on size, weight, and destination).
- Processing Time: All order vary depending on what it is and our current workload. Obviously, custom orders will take longer depending on design and approval time. Current processing times are listed on the product info page.
- Estimated Delivery Time (U.S.): 1–3 business days once shipped (not guaranteed — delays due to carriers or weather are outside our control).
- Shipping Costs: Based on weight, size, and shipping address — calculated at checkout.
International Customers (again, not currently shipping intl, but, here’s that info)
Import duties, taxes, and customs charges are not included in our item prices or shipping rates. These fees are your responsibility and may vary depending on your country’s regulations. Please check with your local customs office prior to ordering.
Returns & Cancellations
Each piece is made or packaged with love, and we want you to feel the joy when it arrives. If something’s not quite right, here’s what to do:
Order Cancellations
Orders may be canceled within 24 hours of purchase — unless it’s a digital download or a custom/personalized order already in progress.
Returns
Because many of our items are made-to-order or personalized, we do not accept returns unless there’s an issue with the product. But if we made a mistake or something arrives damaged, we’ll make it right — promise!
- Wrong item or damaged in transit? We’ll replace it at no charge.
Please email us within 7 days of delivery with:- Photos of the item
- Photos of the packaging (for insurance claims)
- Spelling/quality issue? Let us know! We’ll fix or replace the item ASAP.
❌ Non-Returnable Items
We’re unable to refund, return, or exchange:
- Digital downloads
- Custom or personalized orders (unless damaged or incorrect)
Refunds
Refunds (when approved) are processed back to your original payment method. Please allow up to 4 weeks total, which includes:
- Return transit time
- Processing time on our end
- Your bank’s processing time
Most refunds move much faster, but that’s the fine print. 😉
💬 Need Help?
Have a question about your order? Need assistance with a return?
Reach out anytime at Support@Everwood Hearth.com — we’re always happy to help.