Terms of Service
Welcome to Everwood Hearth! By using our site, you agree to the following terms and conditions.
1. Overview
This website is operated by Everwood Hearth. Throughout the site, the terms “we,” “us,” and “our” refer to Everwood Hearth. By visiting our site or purchasing something from us, you agree to be bound by these Terms of Service.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the site or use any services.
2. Online Store Terms
- You may not use our products for any illegal or unauthorized purpose.
- You must not transmit any worms, viruses, or destructive code.
- Violation of any of these terms will result in termination of your services.
3. Products & Services
- All products are subject to availability.
- We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.
- We make every effort to display our products accurately, but colors and details may vary due to screen settings.
- We reserve the right to modify or discontinue any product at any time without notice.
4. Billing & Account Info
- We reserve the right to refuse any order you place with us.
- You agree to provide current, complete, and accurate purchase and account information for all purchases made on our site.
- We are not responsible for third-party payment processor errors (Stripe, PayPal, etc.).
5. Custom Orders
- Mockups may be provided for custom items. Once approved, no further edits or cancellations will be accepted.
- It is your responsibility to double-check spelling and personalization details before approval.
- Custom and personalized items are non-refundable unless there is a mistake or damage caused by us.
6. Optional Tools & Links
- We may provide access to third-party tools or links. We do not monitor or have control over these services.
- We are not liable for any harm or damages related to the use of third-party services, tools, or content.
7. User Comments & Submissions
- Any feedback, suggestions, or submissions become our property to use without restriction or obligation to compensate.
- We may, but are not obligated to, monitor or remove content we determine to be unlawful, offensive, or inappropriate.
8. Errors, Inaccuracies & Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, and availability. We reserve the right to correct any errors and to cancel orders if any information is inaccurate at any time (including after you’ve submitted your order).
9. Prohibited Uses
You are prohibited from using the site or its content for:
- Any unlawful purpose
- To solicit others to perform unlawful acts
- To violate international, federal, or state regulations or laws
- To infringe upon intellectual property rights
- To harass, abuse, insult, harm, or discriminate
- To upload or transmit viruses or malicious code
10. Modifications to Terms
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of our site after any changes constitutes acceptance of those changes.
11. Contact Information
Questions about the Terms of Service should be sent to: Support@Everwood Hearth.com
Privacy Policy
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information.
1. What We Collect
- Your name, email address, shipping address, and payment details (via Stripe or PayPal)
- Order history and customer service communications
- Newsletter sign-up info (via Flodesk)
- Basic site analytics and cookie tracking data
2. How We Use Your Info
- To fulfill orders and ship your products
- To respond to customer inquiries
- To send occasional marketing emails (only if you opted in)
- To analyze website traffic and improve user experience
3. Marketing Emails
If you subscribe to our newsletter, you’ll receive updates, offers, and shop news via Flodesk. You can unsubscribe at any time using the link in any email.
4. Third-Party Tools
- Stripe & PayPal: We use secure payment processors; we do not store full credit card information.
- Flodesk: Email marketing platform for opt-in subscribers.
- Google Analytics / Meta Pixel: May track website activity (if enabled).
5. International Visitors
If you’re visiting our site from outside the U.S., please note that your data will be processed in accordance with U.S. laws, which may not be as comprehensive as GDPR. We take reasonable steps to ensure your data is handled securely.
6. Data Retention & Security
- We keep your info only as long as necessary for business and legal purposes.
- All data is stored on secure platforms with encryption and limited access.
7. Your Rights (GDPR & CCPA)
- Request a copy of your data
- Request correction or deletion of your data
- Opt out of marketing communications
- Withdraw consent at any time
8. Changes to This Policy
This policy may be updated from time to time. Changes will be posted on this page with an updated revision date.
9. Contact Us
For privacy-related questions, contact us at Support@Everwood Hearth.com.
Cookie Policy
This Cookie Policy explains how Everwood Hearth uses cookies and similar technologies to improve your experience on our site. And yes, we wish they were REAL cookies as well. 🍪1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help us remember preferences, track website activity, and personalize content.2. Types of Cookies We Use
- Essential Cookies: Required for basic site functionality (e.g., shopping cart, checkout)
- Performance Cookies: Help us analyze website usage (e.g., Google Analytics, if enabled)
- Marketing Cookies: Used by tools like Meta Pixel to track interactions (only if active)